Client Partner

Shoreditch, London

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Overview

The Client Partner is responsible for providing both strategic and tactical leadership to build multi-million pound, long term client engagements and implementing Reason’s Client Experience Framework with their Clients.

The role requires a consultative sales approach and ability to identify their clients key problem areas, business objectives, commercial goals and priorities and create a roadmap of opportunities, shaped to the level of creating the SoW, that project teams can deliver against. The Client Partner is as much a leader as they are a communicator and mentor.

Commercially astute, this role is targeted on delivering top line revenue growth. It requires the ability to proactively network throughout the account, establishing strong senior relationships by reading between the lines and hearing what is not being said, soliciting key information and facilitating its transfer consistently and correctly, to the Reason project teams.

Contributing to Reason’s values, you will be highly motivated and thrive when faced with challenges and constantly striving to improve the way things are done for our clients.

Responsibilities:

  • Responsible for overall account management, revenue growth, and leadership of cross-functional teams to develop solutions and targets that meet your clients business goals.

  • Provide counsel to C-Suite contacts that has a positive impact on their business, and establish career partnerships that transcends roles and accelerates our mutual success.

  • Consistently identify needs that clients may not recognise and ensure that solutions are linked to objectives & demonstrable results that meet or transform our client’s business and needs.

  • Responsible for developing overall engagement strategy and client experience. Live the client experience and guide/coach Reason team on consistently delivering the client experience.

  • Expand contacts with key client executives and maintain strong post-engagement relationships that produce a new opportunity pipeline.

  • Participate in strategic development of new business through identification, pursuit and conversion of additional opportunities for Reason.

  • Shape opportunities then create and negotiate statements of work and effectively brief and handover projects to the delivery team to execute.

  • Act as an escalation point to remove barriers for the project team to ensure work is delivered on budget, invoice clients according to the contracted terms in a timely and accurate manner.

  • Contribute to internal communications and PR by ensuring work is properly briefed, summarised, case studies are developed and celebrated throughout Reason.

  • Work with the teams delivering your projects, and provide a viewpoint on team resource and configuration.

  • Work with the Managing Director and Head of Delivery to effectively manage overall account profitability.

What we'd like to see:

  • Seasoned in a client services organisation, preferably on accounts within an agency or top tier consulting firm.

  • Proven ability to manage long term, multi-million pound engagements with multiple project tracks and teams while anticipating, defusing and resolving any conflict effectively.

  • Proven ability to manage and set client expectations through the understanding of the client’s business, whatever market sector, and ability to discuss professionally with the client.

  • Deep understanding and awareness of aligning consumer goals and business goals.

  • The ability to successfully manage multiple suppliers, partners, and customers to ensure the best outcome for both customer and Reason.

  • Ability to build a team, mentor and effectively manage through proactively addressing performance issues and taking appropriate action.

  • Must have strong presentation skills, with the ability to conceive, prepare, author and give key presentations to clients and large numbers of people, as well as manage question-and-answer sessions.

  • Understanding of team utilisation and project allocation, and their relationship to overall client profitability.

Reason is committed to creating an inclusive employee experience for all. We firmly believe that our work isn’t at its best unless all of our employees, regardless of race, gender, religion, sexual orientation, age, or disability have equal opportunities to do great work.

Want to apply?

Email careers@reason.co with a short cover letter and your CV.